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Canon EOS Utility Malfunctioning with Win 11

Wilbo
Contributor

I use a Stackshot rail system with an EOS T7 camera for microphotography.  The EOS Utility enables the camera to send the photos as they are taken to my laptop where I can process them w. stacking software. About a week ago I upgraded my sub 1 year old laptop to Windows 11 (from 10).  Ever since, I have not been able to get through a stack of photos without getting a "connection lost" message.  In a stack of 80 photos, I might get to 23 and from then on, the camera keeps functioning, but the photos don't arrive at the laptop.  At first, I thought it might be a loose connection or defective cable.  I replaced an AC camera adapter w. the camera battery thinking the adapter might have failed.  But, I still got the disconnect message often associated with a big red X over the EOS software photo frame. 

So, I replaced my new laptop with the one I had previously used for photo stacking.  Everything worked perfectly again.  Thinking the Utility may have been corrupted by the Win 11 download process itself, this morning I once again hooked up the Win 11 laptop to my camera setup, uninstalled the EOS Utility, restarted it, and then downloaded the most recent version.  Almost immediately I got the "connection lost" message again.  

It seems pretty clear, Windows 11 and EOS Utility are not getting along well together.  I can only think that until Canon upgrades the EOS Utility specifically for the Win 11 OS, I will just have to continue to use my old Win 7 laptop.  I have yet to see if the Win 11 download is reversible. 

Please let me know if you've had a problem...or not...with a similar photo equipment configuration.

 

23 REPLIES 23

Been using the most recent software. Uninstalled and reinstalled too. I'm still not certain this is Windows or camera problem! 

"Near future" appears to be greater than 2 years.  Sad.


@alpg49 wrote:

"Near future" appears to be greater than 2 years.  Sad.


Are you saying that EOSU 3.17, released one year ago, or 3.18 released in march 2024, doesn't work for you with W11?

Screenshot 2024-05-18 060454.jpg 

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

Wilbo
Contributor

My problem eventually was resolved but I'm not sure how. I currently use Windows11 version 22H2, OS build 22621.3593.  When the Canon Utility opens it just says Ver. 3. A BING AI search about updates indicates:

"The latest update for EOS Utility version 3 is 3.16.0 for Windows. It was released on November 7, 20221This version includes improvements and fixes, such as better compatibility with the EOS-1D X Mark II...2If you’re using a different camera model, you can find the appropriate version for your camera on th...Canon U.S.A. support page3

You can see by the message history my problem was back in Jan of 2022 so the 3.16.0 update must be the one have been using for the last 2 yrs+ with a Rebel T7 and now a Rebel SL3.  It also worked with a mirrorless M50.  I don't know if this info will help but....????

WILBO

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