Canon Digital Professional 4 Can't Find Dropbox Folders

[kennybenge]

I have been using Digital Photo Professional 4 v.4.17 with Dropbox and has been working fine. With the most current Dropbox update, I can no longer find my Dropbox folders from DPP. Would appreciate any help with this.

[shadowsports]

Greetings,

Which OS you are using? Version and build.

Do your DropBox folders appear correctly in Finder (Mac) or Windows Explorer (Windows)

If yes, have you tried to reset the view settings to defaults in DPP preferences.  

[kennybenge]

Ventura 13.1 (22C65) Yes, they are showing in my Mac finder under favorites but don't show up in the Folders in DPP 4. i tried resetting defaults in DPP settings but no change.

[shadowsports]

Greetings,

Quit DPP.  Quit DB.  Uninstall DB.  Restart (important).  Reinstall the latest DB installer.  Check DPP for presence of DB folders.  DPP reads folder hierarchy from finder.  I probably have an older Ventura compatible .dmg installer if needed.    

[jviss]

Greetings,

I am a new user of DPP and it can't find my Dropbox folder.  I followed the supplied remediation instructions and it still doesn't work.  

I then changed my startup folder to the path to the dropbox folder and restarted DPP and the folder list on the left pane was just blank.  I recovered by clicking "last displayed folder," and it displayed local folders but not the dropbox folder.  

Do you have any other ideas?

Thanks,

jv

Macbook Air M1 2020, Sonoma 14.5, DPP 4 4.20.30.0

[jviss]

Here's a screenshot that illustrates my problem: