CameraConnect login issue

[Alexismmel]

My CameraConnect app was working perfectly before it automatically updated. I scrolled down and agreed to the new terms and conditions and when I tried to login I kept getting stuck at the page where you hit “next” to complete the login. I tried logging in via email and password, google sign in, apple sign in and I tried creating an account through those methods as well. Every time I got stuck on the next function where it just would click or load to the next page. I also tried on and off WiFi in differing locations. Assuming this is a technical error on cannons side but looking for suggestions! 

[shadowsports]

Greetings,

A couple of users mentioned this recently.  I'm running Android 15 on a Pixel 8.  After my app updated, I agreed to the terms and logged right in using my CanonID.  I haven't found a way to reproduce the issue. 

A colleague of mine suggested disabling VPN if you are using a client on your phone or mobile device.

[mikewinburn]

I’m having the same issue.  

I get to the screen to reset the password (i know what my password has ALWAYS been, but it wont recognize it, so i tried resetting the password.) Once I click “continue” i get an error message.   I’m not sure when it stopped working, but i was able to use the app where ever i went until i tried last week…. 

Were you able to resolve your issue?  If so, which steps did you take?

thanks

[stevet1]

mikewinburn,

Starting back in Aptil, you need a separate Canon ID to connect your products to Canon like Camera Connect. This is seperate from your Canon Account, where you go to register your products.

This page explains it.

https://procamerareviews.com/canon-id-requirements/

Steve Thomas