EOS M50 not seeing wi-fi my router

[IdontBelieveIt]

Location: UK.

My M50 has just decided to forget my wi-fi router. The router is not in the list. It sees many of the local routers in the set of flats here, so it does not seem to be  a distance issue. The camera is in the same room as the router.

This problem has occurred before. Then, on checking the camera settings it suddenly re-connected. That was months ago.

The router is configured for 2.4 & 5 Ghz. Security is WPA2+WPA3.

A printer is using the 2.4Ghz connection perfectly well and my laptops, tablet and mobile see the router without an issue. The router login page shows all the devices connected.

I cleared the M50's wifi settings and re-configured with no change.

Of course it could be either or both. As said, the camera sees other routers but my other devices see my router and one is an HP wifi printer on 2.4Ghz.

I have gone through the router settings in great detail but it seems I am missing something - or the camera is defective.

[shadowsports]

Greetings, 

If the camera is seeing other nearby broadcasts, it's wireless is probably fine.  

Sounds like you have an understanding of your router's network configuration, and have configured a 2.4 GHz broadcast with WPA3/WPA2 (combination) encryption which would allow backwards compatibility.  

Is your 2.4 GHz broadcast using a unique SSID name?  If not, try giving it a unique name.  ** also if you have the camera connected via cable that should be unplugged.  

For further diagnosis can you tell us the brand and model of your router.  Is it a mesh system, etc?

[IdontBelieveIt]

Thanks for comments.

The SSID is the same for 2.4 & 5Ghz bands. There isn't an option to allocated separate names to the individual frequencies. The name appears to be unique. I've scrolled through the list on my Win11 laptop and there is nothing vaguely similar.

The router is a Vodafone Powerhub DSL with wifi 6. It's stand-alone; not meshed.

I used the WPS connection when setting up other devices but it does not work with the M50. That stands to reason though in view of it not seeing the router.

Stephen

[IdontBelieveIt · Accepted solution]

I've managed to solve the problem but the investigation was not helped by a bug in the router GUI which remains an issue.

On trying to separate the frequencies into to separate SSIDs, the GUI would not respond as expected and presented some weird behaviour. I fiddled for ages but could not make the GUI change the settings. Then Chatgpt told me of the GUI bug.

I remembered that I had created a couple of fixed IP addresses in my other router when the camera connected as required but I couldn't remember if I had done so for the camera. I had also created some fixed IPs in the Vodafone router. I wondered if this caused the it to enter a "hidden mode" for some equipment. After creating a fixed IP for the camera as well and including its MAC address, the router was immediately visible in the camera WI-Fi setup. Connection from there was straight forward and the EOS app worked as expected.

This issue also raises the subject of documentation. I have documents for my network setup but the fixed IPs where not listed. They are now...

I will get round to investigating the router issue in due course, but in the meantime I can process my images promptly at last.

[shadowsports]

Greetings ,

That's good news and I'm glad you were able to get the issue resolved.  It's unfortunate the router has a bug that keeps you from naming the individual broadcast with unique names.  Reserving an IP for a device should not affect the camera's ability to see a broadcast, but there is obviously something else going on with the hardware.  Instead of using chat GTP, I would contact Vodafone and make their support aware of the issue.  Hopefully they'll be able to provide updated firmware for their product.  

[IdontBelieveIt]

Hi Rick

Yes, that's a important point. I will do that. Thanks for the heads-up and other contributions. 👍

Stephen