Camera connect app, unable to sign in

[hereford1]

I took some pictures with my EOS R100 and when I clicked on the camera connect app on my android phone it appeared that i was signed out of the app, this hasn't happened before. I agreed to the terms and conditions and tried to sign in and it said there was an error in my email or password. I clicked on 'need a new password', then reset password. It says an email was sent and to check my spam folder, but I don't get a password reset email. 

I have uninstalled the app, restarted my phone and tried to sign in multiple times and nothing works.

[CnLundy]

I have the same problem. 
I can’t sign in to the app, but I can sign in on the website using identical credentials. 
because the app requires me to sign in to connect to my camera, now I just can’t connect my phone to my camera at all. Wtf canon. 

[hereford1]

CnLundy What I did was download the app and sign up a second time using the same email address and it connects my phone to the camera

[CnLundy]

Thank you, that worked!

I used my existing login email and password to make a “new” account and then the app would sign in. 
it still has my info and remembers my camera.