Camera connect app, unable to sign in

[hereford1]

I took some pictures with my EOS R100 and when I clicked on the camera connect app on my android phone it appeared that i was signed out of the app, this hasn't happened before. I agreed to the terms and conditions and tried to sign in and it said there was an error in my email or password. I clicked on 'need a new password', then reset password. It says an email was sent and to check my spam folder, but I don't get a password reset email. 

I have uninstalled the app, restarted my phone and tried to sign in multiple times and nothing works.

[hereford1]

I have the app working but I created a NEW app acct with the same email that I used before on the app and that stopped working between 3/27 and 4/7. 

[mmjuly4]

The same thing happened to me today. I've had my EOS R50 for just over a year. The app has updated several times and I have NEVER had to sign back in. I had all the same issues you mentioned--it would not accept my username/password on the app, but I was able to sign in on their website without a problem. After uninstalling and reinstalling the app and restarting my iPhone, I went ahead and created a new account on the app using the same email I previously used. This worked, but then the app opened and wouldn't let me do anything before forcing me to register my camera (which I did when I bought the camera last year!) Very frustrating--I have enjoyed my camera, but this was a horrible experience and a huge waste of time!

[KrisBethea]

This is absolutely 100% not working.

If you go to the Google or Apple, you will see people complaining that it is not working. It needs to be fixed. I cannot use my camera for night or infrared photography without this app.  PLEASE LET THE DEVS KNOW THE LOGIN IS BROKEN and RESET PASSWORD IS BROKEN.  As much money as I spent on my canon camera, this should NOT be an issue. Especially since it worked last month!

[John_Q]

Hello KrisBethea,

I was able to sign in using my email address with no issue on the app. When signing in to the app, I chose the [Sign in with your email] option and typed in my email address and password. If  have a Google account or one of the others, do not click on those. Click on the bottom red button to sign in with email address where you can then type in your google email address. Disable or turn off any VPN that may be running on your phone and make sure that the device is connected to an internet source like a wireless router.

[KrisBethea]

Well, you're a rarity. You should go check out the App reviews on Google. Person after person after person for at least 3 pages are complaining that they cannot access the app.

[shadowsports]

Your CanonID can be different than your MyCanon Account. 

Canon ID

MyCanon

You can reset your CanonID password on the login page if needed.  Use the link I provided above on a web browser.

Once set, you should be able to log in on the App.  I had no issues logging in or registering my camera with a single tap.

[KrisBethea]

It gives me an error, just like it's giving everyone else who is reporting the issue an error. The call center has been overwhelmed with calls of people who cannot log in or create an account. The devs need to fix this ASAP.

[hereford1]

John Q and Shadowsports, I DID sign in with my email on on the app and it doesn't work. Also the need a new password only goes to another screen that is supposed to send your email info to reset your password but it DOES nothing. Yes, I am connected to the internet and I'm not using a VPN.

I don't know if you can have two different accounts with different passwords with one email, but I do now when I created a new account. I got email notifications that there were responses to my question so I opened the app (new acct) and found that there was new firmware for my camera. I don't know if that is what caused the app problem or if it was just a coincidence.

[bencarob]

I am having the exact same problem.  The app that used to work stopped working.  It won't accept the login i.d. and password that used to work, and after probably more than a dozen attempts over several weeks, I have yet to receive any of the emails that were supposedly sent.  (And, yes, I checked spam as well).  I have tried uninstalling and reinstalling the app.  I have reconfirmed that the login i.d. and password that don't work on the app, so work on the regular Canon webpage.  (And no, I did not set up separate login criteria for the app).  Very frustrating that with all these complaints from different people, Canon does not seem to take the issue seriously!

[eyh2107]

I'm having the same issues as well. I reset my password and confirmed I am able to log in on the computer but receive an error message on the app. Anyone find a work around yet?