Camera Connect App Version: 220.127.116.11 (build 967)
IOS version: 12.1
The phone is able to connect to camera, and images on camera can be displayed.
However it failed to save images to phone.
I tried the followings but not work.
- Delete and reinstall the app
- Reset wi-di setting on camera
Anyone can advise?
New member here!
I got the same issue when I try to transfer an images from my EOS R to my iPhone 8+. I've tried it both ways...transfer it from the camera and download it via the CameraConnect app. both would give me an error saying "Failed to save image". App has Read & Write permission. My iphone has 40G free space. Any Idea what else could it be?
Tech support told me to disconnect the bluetooth connection and try to transfer again with the built -in WIFI and It did not help. he said it got to be something with the phone setting which I agreed...but what is it?
Could it be IOS recent update?
Thank you for letting us know of this issue and we are sorry you experience issues connecting. We recommend disconnecting the camera, un-installing the software from your phone and then re-connecting the camera again.
Hello, I need help with this too. All of a sudden the Camera Connect app will not save images. I was able to do this just a few days ago, but now nothing will fix it. I have deleted and reloaded the app. I have enabled all of its permission in advanced settings. I have an Android phone and there was no recent update. I need this feature to work because I specifically chose a WiFi enabled camera to be able to quickly connect to my phone. I have not seen a reasonable answer to this problem yet.
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.