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Camera Connect App won’t open

Chrism0614
Apprentice

I have an ELPH 360 HS and I am trying to transfer pictures from the camera to my iPad. The Camera Connect app will not open. I tap on it and it opens-then-closes. I did read here in the community to delete the app, restart my iPad, and re-install the app. I did that - twice! - and got the same results. I also went to my WiFi connection on the iPad and chose “Forget Network”, restarted my iPad, and the app still would not open. I also went to the WiFi connection settings on the camera and chose “Return to Default”, turned the camera off-the-on. The app STILL will not open! I don’t know what else to do and there are some important pictures that I have no access to until this is resolved. Any help would be greatly appreciated. Thank you.

1 REPLY 1

Waddizzle
Legend

What set of instructions are you following?

 

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/point-and-shoot-digital-ca... 

 

Download User Guides and Software at the above link.

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