Camera Connect App not working

[Toodyt]

A month ago I got a new Apple 8 with IOS 12 on it.
I got it Connected to my EOS 70D and had it working.
It was not always connecting easily but it would connect.
Today while trying to download pictures on a holiday it won’t connect.
At first it Connected but only showed about 6 pictures.
When I selected a picture to view and download. After waiting a minute or 2. The picture was still blurry and could not download.
I tried reboot on phone and camera. This time it just showed black squares where the picture should be.
I have now deleted and tried everything but cannot get the App to connect to the camera.
When I go through the App setup I can assign the SSID and the camera shows the connection but stays on that page and never completed the configuration with the phone.
There was a recent update on my iPhone and there is a selection which leads me to believe there was an update to the app.

[lpetku]

I have a T4i and use a USB 3.0 memory card reader for all of my imports. The card reader was super cheap and I've used it a ton, taken it on trips and everything. My camera doesn't connect via wifi so I know I don't understand your frustration, and maybe there is something I am not understanding about the end goal, but I am not familiar with wireless import. 

Maybe this helps with at least getting your pictures to your computer safe and intact?

[Angel13224]

I am having an issue getting it to connect to my Canon Powershot 620... it worked fine up until today, and I tried two different cameras and two different phones. Any help?

[RickMG]

I recently got the Galaxy S20+ and today is the first time I've tried connecting and nothing. I am connected to the camera on wifi, and the back of the camera has the correct SM number for my phone but times out and does not connect. I see where the app updated eight hours ago, but not working.  Nobody has suggested an answer that seems to work. Is anyone from Canon monitoring this board?  I have photos I took today I really want to get over without having to transfer to my  computer and then to my phone.  Thank you.

[Nick2020]

Hi RickMG,

On certain Samsung devices, we have run into issues with one of the default settings.

In your settings under the Wi-Fi settings, look for the ADVANCED option. Once there, you should see the AUTO NETWORK SWITCH. This is designed to allow the phone to roam seamlessly from available Wi-Fi networks to cellular data, but it does interfere with our Wi-Fi devices. Try disabling this option, and see if that makes a difference.

If problems persist,  I would suggest that you email us at the email below, and be sure to detail what camera you have and what steps you've tried in the email:  

eosdigitalsupport@cits.canon.com

Troubleshooting Wi-Fi issues can take be a little more involved in some cases, and email works a little better for that.

[RickMG]

Nick,

Thank you for the info. I have written for more help and hopefully will hear back from Canon. I do not have the AUTO NETWORK SWITCH in my advanced wifi settings but do have Turn on Wi-Fi automatically which is already disabled. I can still connect with my old phone (which doesn't have service (a Galaxy S8+) but not on the Galaxy S20+ 5G, their newer phone. Thank you again.

Rick Green

[KristaKin]

WIFI connection doesn't work when my 90D is set to "Clean Output" under "HDMI INFO DISPLAY". (I'm using the 90D for live streaming.)  I got Canon Connect working originally, then when I switched to "clean output" it stopped working.

My Solution: Turn off clean HDMI output, use Canon Connect on my iphone to dial in ISO etc needed for the shoot, then close app and switch 90D to clean output.

(Explanation: My 90D is mounted and I can't get behind it without a lot of trouble, so using Canon Connect for setup is a huge benefit. Reconnecting the app with Bluetooth ONLY allows you to click start/stop only, I believe.)

Hope this helps somebody, I wasted a couple hours figuring out that it was the clean HDMI output causing my problem.

[Angel13224]

Hi Nick!

Can you address my comment from before this last one? I have 2 SX620 HS cameras and 2 iPhones. Neither camera will connect.to either iPhone. I have updated the iPhones, I have deleted and reinstalled the app, I have completely disconnected all WiFi networks from the phones, but it still won’t work.

[Deepak5122]

i use canon 70d Eos remote app was working fine in mine i phone but i install this canon camera all set but my phone is connected to camera wifi but the app shows not connected i restart reinstall done every but nothing happen i want to download EOS remote but its already removed

[Rana1993]

Make sure you are entering the correct camera. I have a Canon Rebel t7 and it took me forever to figure out i couldnt just enter 2000D. I had to put EOS in front of it

[Waddizzle]

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@Rana1993 wrote:
Make sure you are entering the correct camera. I have a Canon Rebel t7 and it took me forever to figure out i couldnt just enter 2000D. I had to put EOS in front of it

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You want to initially use the default camera name.