02-19-2019 08:47 AM
Solved! Go to Solution.
02-22-2019 04:03 PM
04-05-2020 04:38 AM
I have a T4i and use a USB 3.0 memory card reader for all of my imports. The card reader was super cheap and I've used it a ton, taken it on trips and everything. My camera doesn't connect via wifi so I know I don't understand your frustration, and maybe there is something I am not understanding about the end goal, but I am not familiar with wireless import.
Maybe this helps with at least getting your pictures to your computer safe and intact?
04-13-2020 09:06 PM
04-26-2020 02:58 PM
I recently got the Galaxy S20+ and today is the first time I've tried connecting and nothing. I am connected to the camera on wifi, and the back of the camera has the correct SM number for my phone but times out and does not connect. I see where the app updated eight hours ago, but not working. Nobody has suggested an answer that seems to work. Is anyone from Canon monitoring this board? I have photos I took today I really want to get over without having to transfer to my computer and then to my phone. Thank you.
04-27-2020 01:03 AM
Hi RickMG,
On certain Samsung devices, we have run into issues with one of the default settings.
In your settings under the Wi-Fi settings, look for the ADVANCED option. Once there, you should see the AUTO NETWORK SWITCH. This is designed to allow the phone to roam seamlessly from available Wi-Fi networks to cellular data, but it does interfere with our Wi-Fi devices. Try disabling this option, and see if that makes a difference.
If problems persist, I would suggest that you email us at the email below, and be sure to detail what camera you have and what steps you've tried in the email:
eosdigitalsupport@cits.canon.com
Troubleshooting Wi-Fi issues can take be a little more involved in some cases, and email works a little better for that.
05-04-2020 02:58 PM
Nick,
Thank you for the info. I have written for more help and hopefully will hear back from Canon. I do not have the AUTO NETWORK SWITCH in my advanced wifi settings but do have Turn on Wi-Fi automatically which is already disabled. I can still connect with my old phone (which doesn't have service (a Galaxy S8+) but not on the Galaxy S20+ 5G, their newer phone. Thank you again.
Rick Green
03-09-2021 01:57 PM
WIFI connection doesn't work when my 90D is set to "Clean Output" under "HDMI INFO DISPLAY". (I'm using the 90D for live streaming.) I got Canon Connect working originally, then when I switched to "clean output" it stopped working.
My Solution: Turn off clean HDMI output, use Canon Connect on my iphone to dial in ISO etc needed for the shoot, then close app and switch 90D to clean output.
(Explanation: My 90D is mounted and I can't get behind it without a lot of trouble, so using Canon Connect for setup is a huge benefit. Reconnecting the app with Bluetooth ONLY allows you to click start/stop only, I believe.)
Hope this helps somebody, I wasted a couple hours figuring out that it was the clean HDMI output causing my problem.
04-27-2020 01:06 AM
05-04-2020 12:54 PM
07-09-2020 12:25 PM
07-09-2020 12:52 PM
@Rana1993 wrote:
Make sure you are entering the correct camera. I have a Canon Rebel t7 and it took me forever to figure out i couldnt just enter 2000D. I had to put EOS in front of it
You want to initially use the default camera name.
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