Camera Connect App not working

[Toodyt]

A month ago I got a new Apple 8 with IOS 12 on it.
I got it Connected to my EOS 70D and had it working.
It was not always connecting easily but it would connect.
Today while trying to download pictures on a holiday it won’t connect.
At first it Connected but only showed about 6 pictures.
When I selected a picture to view and download. After waiting a minute or 2. The picture was still blurry and could not download.
I tried reboot on phone and camera. This time it just showed black squares where the picture should be.
I have now deleted and tried everything but cannot get the App to connect to the camera.
When I go through the App setup I can assign the SSID and the camera shows the connection but stays on that page and never completed the configuration with the phone.
There was a recent update on my iPhone and there is a selection which leads me to believe there was an update to the app.

[koshka42]

I just started having this problem as well, was working fine yesterday afternoon but suddenly in the evening and now it refuses to actually connect. WiFi connection is made but never gets to the actual camera linking to the app. Did all the things suggested - deleted app, shut down phone, restarted and reinstalled app, turned off WiFi on camera, restarted and turned WiFi back on, still no connection. Sees the WiFi connection just fine, but no camera connection. No iOS updates.

[koshka42]

Details

Camera: Canon PowerShot SX620 HS WiFi
Phone: iPhone 6, iOS 12.4.1

[Waddizzle]

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@koshka42 wrote:
Details

Camera: Canon PowerShot SX620 HS WiFi
Phone: iPhone 6, iOS 12.4.1

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I have an iPhone 6s, and mine updated the iOS about a week ago to 12.4.1.  Today it wants to install iOS 13.

[koshka42]

Oh, I didn’t see an OS update when I looked, I wonder if that will help? Thanks for the heads up!

[sarzdorf]

Updating didn't weem to do anything for me.

[Toodyt]

I am on IPhone 8 with iOS 12.4.1 and I have just downloaded some shots from my 70D.

I see there is iOS 13 waiting to install but will wait until my Vacation is finished before I take a chance on it.

[koshka42]

So far I am not seeing an iOS 13 update, I will wait to see what happens...

[Nick2020]

Hello everyone,

We've put together this step-by-step video of connecting the SX620 HS to an iOS device:

https://www.youtube.com/watch?v=BZ_AJCPIYDs

If issues persist, I suggest that you give us a call EST at (800)652-2666 from M-F 9am-7pm. Certain Wi-Fi issues are easier to resolve over the phone.

[sarzdorf]

Thank you!  I'll give it a try.

[koshka42]

Called Canon, Mike and I tried EVERYTHING and can’t find the issue. We don’t think it’s my phone as we tried it with my iPad and still no joy. The phone sees the wifi, the iPad sees the wifi, but the camera won’t connect. Went out and got a brand new camera. Guess what won’t connect? I believe this is Canon Camera Connect/iOS related. App may need an update?