CR3 files won't open in Adobe apps

[AmyV]

After always using the standalone version of Lightroom (and PS) yesterday I purchased the web version/creative cloud. I have been given a thumb drive from the Photographer of my son‘s wedding with CR3 files. The folder of the edited photos will not open in Lightroom or PS The unedited photos open. He uses Photoshop, but they shouldn’t they open in either program? In PS I get error message of “File format module interface”. The error message in Lightroom is just an “!”. My PC meets the minimum requirements for LR, however, I am getting a larger hard drive installed today so I can properly download Photoshop. If I convert his edited photos to JPEG or Dng will I lose the edits? If I am using the most current Lightroom and or Photoshop, shouldn’t this file type open? I do not know his cameras used, but could ask if needed. He uses Mac and I have windows pc. He has given me full access to edit any of these photos. On my PC The file size of the unedited photos, is five digit KB. The file size in the edited photos is 4 K. Took flash drive back to him today. He put it in his computer and everything shows as five digit KB. Should I just go ahead and convert them?  This us so frustrating! Thanks for any help you can offer!

[stevet1]

AmyV,

I'd convert one or two, just to see how it goes.

If the photographer saved his edits, and gave you the saved file after editing, I wouldn't think you'd lose the edits by converting them to jpeg, but the, I'm not a real computer person.

Steve Thomas

[AmyV]

Ok thank you I will try a couple. 

[p4pictures]

When you edit a .CR3 file in Lightroom the edits are not saved in the .CR3 file itself, but in a sidecar file. If the raw file is IMG_0001.CR3, then the sidecar file is IMG_0001.XMP

If both files are in the same folder then Lightroom will see the edits and show the files with their edits applied.

It is possible the edited files have been saved as .JPG files, these are compressed versions. 

[AmyV]

Yes both the cr3 and xmp files are listed. 

[OrtyRiffic]

I just had the same issue, and fixed it in the dumbest way possible.

The problem I had was: Right clicking the file, "Open with..." won't open the file

The fix:
Step 1: Open Photoshop, Bridge, LIghtroom, etc
Step 2: Choose "open file" in the photo editing program, navigate to the file you want to open

now it should open, when you right click and select a program from the file directly

[March411]

Same as OrtyRiffic, used the option: always use this selection and it works great now with a normal double click on the image.

Also, since you use Adobe you can grab their CR3 to DNG converter. You can find it here: Adobe Digital Negative Converter