CR2 Images in Digital Photo Professional

[Ann3B]

I have .cr2 images but when they are uploaded to Digital Photo Pro they are blank and when converted show up as not processed for errors.  The images are there -- I can see them on my camera and when downloaded in Windows they are present both graphically and in size.  Any suggestoins?  thanks!

[RobertTheFat]

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@Ann3B wrote:

I have .cr2 images but when they are uploaded to Digital Photo Pro they are blank and when converted show up as not processed for errors.  The images are there -- I can see them on my camera and when downloaded in Windows they are present both graphically and in size.  Any suggestoins?  thanks!

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To rule out the download process as a source of corruption, try copying the images from a card reader instead of downloading them.

Also be sure that you're using a version of DPP recent enough to be compatible with the camera. The .CR2 format is not identical for all cameras.

[Waddizzle]

What camera?  Which version fo Windows?  Which version of DPP?

There is also the possibility that your installation of DPP is corrupted, and may need to be re-installed.

[kvbarkley]

If you are shooting an XS with RAW + JPEG, there is something wrong with the RAWs. I was never able to get it to work. That being said, the new DPP does not work with older cameras, you need to check the list of supported ones.

[TTMartin]

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@kvbarkley wrote:

If you are shooting an XS with RAW + JPEG, there is something wrong with the RAWs. I was never able to get it to work. That being said, the new DPP does not work with older cameras, you need to check the list of supported ones.

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Just to clarify.

The newest version of DPP 3 will work with older cameras, and you should make sure you have the latest version.

It is DPP 4 that will not work with older cameras.

[kvbarkley]

We do not know whether the OP has an XS. I am pointing out two issues:

When you shoot the XS in RAW+JPEG, the RAWS are unreadable by DPP3 (4 did not even exist when I tested it!)

DPP4 does not handle all the Canon DSLR's

[TTMartin]

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@kvbarkley wrote:

We do not know whether the OP has an XS. I am pointing out two issues:

When you shoot the XS in RAW+JPEG, the RAWS are unreadable by DPP3 (4 did not even exist when I tested it!)

DPP4 does not handle all the Canon DSLR's

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I realized the OP didn't say they had a Rebel XS and had already updated my post accordingly.