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CCL.dll error when installing EOS Utility

OmniChi
Apprentice

When I try to install any version of EOS Utility I get this error message in the Windows Event Log:

Faulting application name: UniversalInstaller.exe, version: 2.7.10.6, time stamp: 0x5705e552
Faulting module name: CCL.dll, version: 1.4.2.7, time stamp: 0x52f43778
Exception code: 0xc000000d
Fault offset: 0x0006c188
Faulting process id: 0x77e0

System Info:
OS Name Microsoft Windows 11 Pro
Version 10.0.22000 Build 22000
Processor AMD Ryzen 9 3900X 12-Core Processor, 3801 Mhz, 12 Core(s), 24 Logical Processor(s)
BaseBoard Product TUF GAMING X570-PLUS (WI-FI)

2 REPLIES 2

OmniChi
Apprentice

*bump*

Still can't install this software.

NatalyaP
Product Expert
Product Expert

Greetings OmniChi,

Our software uses a universal installer which is compatible across multiple versions of Microsoft Windows. In case you are experiencing issues with installing the software then we would suggest to uninstall any previous version of EOS Utility you may have already installed.

Restart your computer prior to installing the latest version of EOS Utility 3 that you've downloaded from our Canon USA website. Please check to see if your computer is running any security software or has any security settings enabled that may be preventing the software from installing.

In case persists then you may test to see if the software will install on a different computer. If you're still experiencing issues then we would suggest to contact the manufacturer of your computer or Microsoft for further assistance.

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