EOS R10 + DM-E100 Microphone = background noise

[jpolisel]

I attached a new DM-E100 microphone to my EOS R10 and I am very disappointed with the quality of the audio.

Recording with Audio Level set to AUTO yields a very high hissing/sizzling background noise.

Setting Audio Level to MANUAL and setting the level to 50% still yields a lot of background noise. 25% the background noise is still there but very faint, the problem is that 25% I can't barely hear people speaking in the video.

What can I expect from this microphone? I am very disappointed in which it feels like the internal microphone of the EOS R10 seems to have much better performance with clearer audio. Did I receive a defective unit?

Thank you!

[John_Q]

Hello jpolisel,

I'm sorry to hear that you are experiencing issues with your audio quality. This microphone is fully compatible with the EOS R10. If noise from the external microphone is distracting, try placing it on the left side of the camera as far from the camera as possible. You may want to try a different microphone if possible to determine if it's an issue with the camera or the microphone itself.

[Korte]

Also having issues with tons of noise and only recording with it at 50% on the camera with voice hitting around -20db.