Canon EOS R1 Not Detecting ORBI 970 WIFI SSIDs – Anyone Else?

[UnknowingMind]

Hi everyone,

I’m having an issue with my Canon R1 (firmware 1.0.0) and wanted to see if anyone else is experiencing something similar or has found a solution.

The camera is unable to detect WIFI SSIDs broadcast by my ORBI 970 (WIFI 7 capable, firmware V9.12.4.16_1.3.21). Interestingly, my Canon R3 has no problem finding and connecting to these same SSIDs, so it seems specific to the R1. All other devices in my network can see the SSIDs without issue.

Here are the details of what I’ve tried so far:

• The R1 can see other SSIDs in the area, just not the ones from the ORBI.
• I was able to connect my phone to the camera’s hotspot and use Camera Connect successfully, so the WIFI functionality on the camera isn’t completely broken.
• I’ve toggled various settings on the ORBI router, including disabling/enabling protocols like WPA3, 802.11ax, and others, but no luck.

I’ve already opened a support case with Canon but thought I’d check with the community to see if anyone else has encountered this or found a workaround.

Any insights would be greatly appreciated!

Thanks in advance!

[CampanellaFoto]

I am having a similar issue with my R1 where it does not see the SSID from my mobile router. I've tried and tried but it will not show up. All my other cameras can see it and connect to it, but not the R1. Not even entering the SSID manually seems to work. 

The R1 sees my home wifi network without problem and it was able to connect to my iPhone's personal hotspot so I know the Wifi is working. 

I have seen on another forum of someone having this same issue with an R5 Mark II. I am hoping maybe it is some type of firmware bug, I figure these two cameras are probably running a very similar firmware. 

Love to hear if you heard anything from Canon. 

[UnknowingMind]

Thank you for confirming that you're also having the issue. I reached out to Canon this morning. They sent me an email which I never received asking to confirm the firmware I'm running on the ORBI 970. I provided this information this morning. There has been no update since. If you haven't already created a case, I encourage you to contact support so that they have multiple reports of the issue and can prioritize a fix. 

[CampanellaFoto]

I spoke with Canon on the phone yesterday. Unfortunately the customer support rep was not well versed in cameras. So she took down everything I said and promised I would be contacted by someone from customer support who dealt with cameras. 

Today they got in touch via email and their answer left a lot to be desired. They told me to check if my router was set for 2.4 Ghz or 5 Ghz claiming the camera is only able to connect ot 2.4 Ghz. This is incorrect, the rep does not know what he is talking about. I tested turning my router to 2.4 Ghz just to be certain and the camera still could not see it. So that did nothing. 

I found it weird he would claim the camera is only able to connect to 2.4 Ghz so I borrowed a colleagues router and the camera saw it and was able to connect to it on both the 2.4 Ghz band and the 5 Ghz band. 

Lastly the rep recommended updating the camera's firmware, which sealed the deal on how much effort he put into his response to me. 

[UnknowingMind]

Thanks for the update CampanellaFoto. I've upgraded to Firmware 1.0.1 and the issue remains. The SSID is not visible.