Canon EOS R1 Not Detecting ORBI 970 WIFI SSIDs – Anyone Else?

[UnknowingMind]

Hi everyone,

I’m having an issue with my Canon R1 (firmware 1.0.0) and wanted to see if anyone else is experiencing something similar or has found a solution.

The camera is unable to detect WIFI SSIDs broadcast by my ORBI 970 (WIFI 7 capable, firmware V9.12.4.16_1.3.21). Interestingly, my Canon R3 has no problem finding and connecting to these same SSIDs, so it seems specific to the R1. All other devices in my network can see the SSIDs without issue.

Here are the details of what I’ve tried so far:

• The R1 can see other SSIDs in the area, just not the ones from the ORBI.
• I was able to connect my phone to the camera’s hotspot and use Camera Connect successfully, so the WIFI functionality on the camera isn’t completely broken.
• I’ve toggled various settings on the ORBI router, including disabling/enabling protocols like WPA3, 802.11ax, and others, but no luck.

I’ve already opened a support case with Canon but thought I’d check with the community to see if anyone else has encountered this or found a workaround.

Any insights would be greatly appreciated!

Thanks in advance!

[UnknowingMind]

shadowsports, tried this before contacting Canon. For example, setting up a Guest network with only 2.4Ghz with a different SSID, or even an IoT network with a unique SSID still results in no recognition of these by the R1s. Also tried different encryption methods and custom channels. Did a pretty thorough troubleshooting process before reporting the issue, including disabling mesh and only using the router as an access point. 

Thanks for trying to help. 

[shadowsports]

Greetings,

You clearly have in-depth knowledge of your hardware 😀 which I fully appreciate.  I see now that you've tried all the angles, isolating the networks using different encryption standards and changing the channels for your front and back haul.  At this point we'll need to see what Canon Support comes back with.  Great effort on your part for sure.  Please update this thread as I'm sure it will be beneficial for others.  

[UnknowingMind · Accepted solution]

Connectivity to Orbi 970 is now working with R1 firmware v 1.1.2