04-13-2020 03:32 PM
I've tried everything noted on the canon site ie. don't use a hub, unlplug, etc etc and nothing has worked. When I plug in the usb cable and select printer/computer on the camera I see the usb icon on the top of the viewer but nothing happens after that. My computer doesn't see the camera. I've tried this on two different computers running windows 7 at different patch levels and loaded the canon digital video software and the imagemixer 3 on the older PC to no avail. Please can anyone help as canon won't support this anymore.
04-13-2020 10:14 PM
hello dhusaim38,
Checking USB Connections You should disconnect and reconnect the USB cable at ends to ensure there is a secure connection on the camcorder side as well as the computer side. It may also be necessary to try a different USB port on the computer.
06-26-2020 05:06 PM
I have tried several USB cables and ports. Tried 2 Macs and a PC. Same result, as soon as you plug in the USB cable to the computer either before turning on the Vixia or after, the USB icon flashes and it will not connect.
Called my Canon CPU service to talk to a tech who said as long as the USB icon flashes it will not connect. Seems a shame I have to trash this camera...it takes great video. However not being able to download the clips makes this camera useless.
Last year I had no problem pulling off video. I also used an old Mac running Tiger OS just to make sure Apple didn't screw things up with their constant manipulation of their OS system. Looks like this camera will be tossed in the trash.
04-14-2020 09:12 AM
04-14-2020 06:51 PM
dhusaim38,
I am sorry this continues to occur. It is possible there is an issue within the unit itself. We would ordinarily recommend service for this type of item, but the VIXIA HG20 is no longer in service life.
Since we're unable to service it another option would be the Canon Upgrade Program. The Canon Upgrade Program allows you to replace your non-functioning product. All refurbished equipment offered through this program carries a full one year limited warranty.
If you'd like to take part in the Canon Upgrade Program please call our Pre-Sales and Accessories department at 1-800-652-2666, Monday-Saturday: 9:00 am to 9:00 pm EST. Please let them know you have been working with online-support and that your equipment has been deemed out of service life. Please have the serial number of your product at the time of your call.
04-14-2020 07:29 PM
05-20-2020 01:16 AM
05-28-2020 10:45 AM
Yes I have on two different computers and still no go.
05-28-2020 12:21 PM
05-29-2020 12:52 AM
Hi there,
Even if the USB connection is unsuccessful, you can still go into your camera's menu settings and copy the internal data onto an SD card and use an externa USB SD card reader to transfer the images as if they were from an external USB thumb drive. this would bypass any communication issues between the camera and your Windows 7 PCs and may even be a faster transfer method than the direct camera-to-PC connection as well.
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