Vixia HFm500 camcorder, problems with play back.

[sisko67]

I have a Vixia HF M500 camcorder.  I am using a PNY Professional 16GB, Class 10 SDHC card.  When I try to access the AVCHD video I have on the card, via the playback button, I get a yellow [?] instead of a thumbnail of the video on the card.  I have gone through the manual twice now and can find NO reference to the yellow [?], can any one help, please?  

Thank you

[Mykolas · Accepted solution]

Hi sisko67!

Thank you for the post!

The yellow "?" indicates corrupted video files are on the card. 

1. Have you recently formatted/initialized the card?
2. Do you have this problem with other cards?

If this is a time sensitive-matter, additional support options are available at Contact Us.

[sisko67]

Thank you very much for the reply. I reformatted my card, then set up the camera and taped for about 30 min. straight. When I went into replay everything worked as you said. I then reformatted all my cards for the future. Again, thank you very much!