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VIXIA HFG21 audio quit working

gtberry
Apprentice

Up until recently, I have been able to have audio come through my camcorder. However, I have attemped to connect three mics to my lightly used VIXIA HFG21 camcorder, including the small shotgun mic that came with the device. Unfortunately, none are working. I even bought a new lav thinking the old one was broke. I attempted to step through the menu to get it working, however, that did not work either. The camera is roughly a year old. Any guidance is welcome.

1 REPLY 1

Mark35mmF2
Product Expert
Product Expert

Hi there,

 

Do you recall any settings changing or using a new shooting mode? In your camera menu there is an option for enabling the Mic Terminal Input, listed under Function>Menu>Movie mode>Mic Terminal input, listed on pages 71 and 72 of the user manual linked below. I recommend checking these settings to see if the menu has changed.

 

https://gdlp01.c-wss.com/gds/8/0300027918/02/vixiahfg21-im2-en.pdf

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