04-08-2020 11:02 PM
I have 2 VIXIA HF11 camerias that will not power on. I used both for a project a year ago and they worked perfect. I stored them in a climate controled space during the time I was not using them. I now need to use them for a project but they will not power up.
I removed the battery from the camcorders and do not have or want to purchase new batterys for this project so I was planning to use the AC power supplies. I plugged the in the power supplies but when I depress the power button they do not start.
Thanks, Jim
04-09-2020 05:36 AM - edited 04-09-2020 05:40 AM
Put the batteries back in and then try. It's not unusual to need the battery to be in the camera for the AC adapter to work. Of course, after a year the batteries are likely to be flat anyway so will need charging.
04-09-2020 08:42 AM
04-09-2020 11:20 PM
kitebladders,
I am sorry to hear this issue persists. We recommend setting up service through Canon's web site at www.usa.canon.com/repair.
04-10-2020 12:50 AM
04-10-2020 12:57 AM
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