VIXIA HF11 will not power on

[kitebladders]

I have 2 VIXIA HF11 camerias that will not power on. I used both for a project a year ago and they worked perfect. I stored them in a climate controled space during the time I was not using them. I now need to use them for a project but they will not power up.

I removed the battery from the camcorders and do not have or want to purchase new batterys for this project so I was planning to use the AC power supplies. I plugged the in the power supplies but when I depress the power button they do not start.

Thanks, Jim

[IamintheUK]

Put the batteries back in and then try. It's not unusual to need the battery to be in the camera for the AC adapter to work. Of course, after a year the batteries are likely to be flat anyway so will need charging.

[kitebladders]

My first attempt was with the batteries installed but that does not work either. I left the charger plugged in for about 30 hours with the batteries and still the same symptoms

[Tim]

kitebladders, 

I am sorry to hear this issue persists.  We recommend setting up service through Canon's web site at www.usa.canon.com/repair.  

[kitebladders]

Thank you for trying to help me

[kitebladders]

Does anyone know if a service manual exist for this model and where I can get it? Because I have two of the exact same model that were working and then both have the same characteristics now I would be amazed if someone in the service department cannot tell me what the problem is. I am very suspicious that the CMOS backup battery, the little blue one inside is related to this problem. Can I get those batteries from Canon?