VIXIA HF G40 - Zoom out problem, pleeeeeease help!

[serazoo]

Hello all,

I have a Canon Vixia HF G40, brand new, a few months use.

It has started to zoom out automatically..  randomly I zoom in on a shot,, randomly (not always) it decides to zoom out on its own. Extremely annoying, I literally (sometimes) must keep my hand on the zoom button to prevent it from zooming out... I really don't understand what the purpose is, if this is a configuration issue. Where the hell can I go or do to stop this from happenning ?

thanks

Sandra

[John_Q]

Hello serazoo,

Let's try wiping/cleaning around the zoom rockers to make sure there is nothing causing them to stick in any particular manner. This camcorder does have quite a few zoom control options that you can adjust in the menu. These are found in the Camera Setup menu. Please check the zoom/focus ring (back of the lens) to make sure it is not being obstructed or nothing there is causing it to move inadvertently. I would suggest resetting the camcorder to factory default settings to see if that resolves the issue. This setting is found in the System Setup (wrench) menu.

[frankbreen]

When this problem occurs there is something broken in the rocker switch that should not be broken and the whole side of the camcorder must be replaced. I have had a G30 and a G40. They are great camcorders but each has had that problem. To fix it you need the part and at least 20 tiny screws to remove and reinstall a process that is well beyond my capabilities. I sent the G40 to Canon and the last time they charged $400.