VIXIA HF G40 - Zoom out problem, pleeeeeease help!

[serazoo]

Hello all,

I have a Canon Vixia HF G40, brand new, a few months use.

It has started to zoom out automatically..  randomly I zoom in on a shot,, randomly (not always) it decides to zoom out on its own. Extremely annoying, I literally (sometimes) must keep my hand on the zoom button to prevent it from zooming out... I really don't understand what the purpose is, if this is a configuration issue. Where the hell can I go or do to stop this from happenning ?

thanks

Sandra

[paulhummerman]

I sent it in to Canon USA, they fixed it fairly quickly.

[Mommatull20]

I had this issue with my G40, sent back to Canon and they fixed it..  Just over a year to the date, it started doing it again.   So frustratrated, as i am sure they are going to charge me a small fortune to fix the same issue AGAIN.   

[vander]

Zoom function is very important, I hope it still have technical warranty. I gues the configuration function has something to do with it.

[yyazz]

Me too, is a well-known "Canon" problem. In the past with my Hf-100's 8 times !!!, with my Hf-G30 3 times and again with the HF-G40 !!!!!!!!!!!!!!after 6 months

[flbreen]

I bought a G30 several years ago. Within a year the zoom out problem began. I sent it in and Canon fixed it for free. It happened again a year later Canon fixed it again but not for free. To preserve my G30 I used it mostly with remote thumb control. When the rocker zoom is broken my $80 thumb control works fine as apposed to the $300+ Canon repair.Then to shoot more sports I bought a G40 hoping Canon had ironed out the problem. Often I like to shoot sports using a monopod and the rocker zoom is necessary for that work. Just yesterday in the outdoor dampness the zocker zoom started to drift on my G40. It is such a great camcorder for shooting sports I would still buy another one I guess.

[yyazz]

the worst of all is that Canon denies the problem

[CastingNtwrks]

Hey!

Curious - we have the G21 with this issue.  When you connect an LANC remote thumb control, does it override the on-camera thumb controller, thereby creating a reliable workaround?

Thanks for your help!

[Mhamilton]

I was having same issue, used a can of compressed air to blow out any dust around rocker zoom, I did it several times. And my zoom is working again.
Thinking particles from using it a lot , and maybe dust from sitting out while charging.

[Thiago]

Same camera , same problem. 😞

[bpowers]

I have the G40 and after two years of use it now has the same problem... I will give the compressed air trick a try before I consider paying Canon to fix.