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09-19-2017
09:45 AM
- last edited on
09-22-2023
09:20 AM
by
Danny
Hello all,
I have a Canon Vixia HF G40, brand new, a few months use.
It has started to zoom out automatically.. randomly I zoom in on a shot,, randomly (not always) it decides to zoom out on its own. Extremely annoying, I literally (sometimes) must keep my hand on the zoom button to prevent it from zooming out... I really don't understand what the purpose is, if this is a configuration issue. Where the hell can I go or do to stop this from happenning ?
thanks
Sandra
Solved! Go to Solution.

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08-18-2018 05:11 AM

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12-22-2018 10:57 PM
I am experiencing this as well and is most frustrating. Been a Canon user for years but am considering going to Panasonic. Where did you send your camcorder for repair?

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12-23-2018 06:14 AM
I sent it in to Canon USA, they fixed it fairly quickly.

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02-09-2019 03:28 PM
I had this issue with my G40, sent back to Canon and they fixed it.. Just over a year to the date, it started doing it again. So frustratrated, as i am sure they are going to charge me a small fortune to fix the same issue AGAIN.

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02-13-2019 07:22 AM
Thinking particles from using it a lot , and maybe dust from sitting out while charging.

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04-21-2019 03:31 PM
I bought a G30 several years ago. Within a year the zoom out problem began. I sent it in and Canon fixed it for free. It happened again a year later Canon fixed it again but not for free. To preserve my G30 I used it mostly with remote thumb control. When the rocker zoom is broken my $80 thumb control works fine as apposed to the $300+ Canon repair.Then to shoot more sports I bought a G40 hoping Canon had ironed out the problem. Often I like to shoot sports using a monopod and the rocker zoom is necessary for that work. Just yesterday in the outdoor dampness the zocker zoom started to drift on my G40. It is such a great camcorder for shooting sports I would still buy another one I guess.

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04-21-2019 05:18 PM
the worst of all is that Canon denies the problem

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08-21-2019 03:24 PM
Same camera , same problem. 😞

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09-09-2019 07:57 PM
I have the G40 and after two years of use it now has the same problem... I will give the compressed air trick a try before I consider paying Canon to fix.

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09-27-2019 01:33 PM
I have two XA25s with the zoom rocker problem. Does the compressed air trick fix it?
