03-09-2014 12:06 PM
How do you load Silverlight for Image Browser EX? Does not load Image Browser successfully after I dowload Silverlight.
03-09-2014 12:09 PM
03-18-2014 11:32 AM
Hey KayCrick,
How is the R500's video quality in low light? Is it grainy like I heard others say about the previous R400 model?
03-09-2014 12:39 PM
Hi KayCrick!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you have. That way, community will be able to assist you with suggestions appropriate for your product.
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.
03-09-2014 01:04 PM
I am running Windows 8.1. ImageBrowser EX will not load completely. It stopped at %80 completed. Says that Silverlight did not load successfully.
03-09-2014 12:23 PM
I recently purchased a Canon Vixia HF R500 camcorder. I cannot load Image Browser EX. Each time I try, it says it is having a problem with loading Silverlight. I received an email from Canon with a fix on this, but it did not work. It was a clean utility to clean Silverlight and reload. As I said, this did not work. I will call Canon tomorrow but do not know if I can get a fix on this problem. Help!
03-11-2014 04:59 PM
Hi Kay Crick,
In some cases, we've discovered that the Silverlight installation may have been corrupted. You should be able to resolve this by cleaning your registry, then reinstalling Silverlight.
Here is the link to the Microsoft Support article with registry cleaner utility:
http://support.microsoft.com/kb/2608523
Here is the link to download the latest version of SilverLight from Microsoft:
http://www.microsoft.com/getsilverlight/get-started/install/default.aspx
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.