Canon Vixia HF R800 Discoloration

[JoshhyBoy]

For the past 5 months, I've been using a Canon Vixia HF R800 as a webcam using an Elgato Cam Link. It's been working great, but randomly today when I turned it on, the colors are all purple, and there are lines going down the frame. I don't know what's wrong, I didn't do anything that caused this as far as I can tell. Any help is greatly appreciated.

[Mark35mmF2]

Hi there JoshhyBoy,

To see if its a problem with the camera or not, does the same thing show up on your camcorder LCD screen when its not connected to anything?

[JoshhyBoy]

Yeah, it's always there no matter what

[ljfuneral]

Did you ever find a solution to this?  I have one that started the exact same issue!!!

[Nick2020]

Hi JoshhyBoy,

Try doing tests where you disconnect any accessories from the camera then remove the battery and memory card for about 20 minutes. Then try recording new clips on a new memory card and play them back on camera.

If those clips look OK, then try doing more livestreaming tests. If your clips still look distorted, then I suggest that you email us at hdvideo@cits.canon.com with details about your camera, your date of purchase, and the state from where you are sending the camera, and we'll walk you through the repair process.

[kaycieK]

I have the same problem and have followed all the recommended solutions, but to no avail. The LCD still has a purplish hue (and lines). This is a back-up live stream camera for our church. Has anyone found a solution?

[ljfuneral]

A replacement camera ended up being our solution.

[kaycieK]

Thanks.