CANON HF-G70 Focus Hunts, nonstop, even in the best lit studio conditions.

[Greggadventure]

I have been suffering, with focus hunting, since the Day I got the HF-G70. It ruins takes, constantly, and, if I don't watch a Monitor, religiously, I can miss it, and not find out till the shoot is over. I have to re-shoot, scenes, regularly, every time I work with the printer. It can be, on me, sitting at a desk, or, on a component. Both do the same thing. It goes in and out of focus, the whole time.

Here is a peak at it, using a printer part, to demonstrate. https://youtu.be/71hzgidG0ag

A Secondary issue, is Auto White Balance, turning everything blue. Even with matching Godox lighting.My HF-G60, did the same thing. I sold it, and got the G-70. No change. There are many reports online, of this camera line, doing this. Is there any solution?

[Greggadventure]

I even repainted my walls, from black, to a recommended grey, to help with the white balance. That didn't help.

[NatalyaP]

Greetings Greggadventure,

I am sorry to hear that your Canon HF G70 camcorder is having these couple of issues. Please note that the camera's auto focusing function may not work well in certain situations like with reflective surfaces, subjects with low contrast or without vertical lines, fast moving subjects, when subjects are at different distances, through dirty or wet windows, and in night scenes.

Per the video that you have provided a link for, it may be to where there is not enough contrast in the scene or at least in the area where the camcorder is trying to focus on. You may try to use manual focus to lock in your focus on where you would like for it to remain sharp.

I would suggest to also check the lens to ensure that it is free from debris since debris on the lens may sometimes cause focus issues.

Regarding the white balance issue, it is odd that the camcorder is creating videos with a blue tint even after you have tested it with different backgrounds. We would suggest sending the camcorder to our repair facility if the camcorder is not functioning correctly.

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal.

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

[Greggadventure]

Hi,

I won't send the camera in for Repair, for the blue tint issue, as this is my second new camera in a row to do this (My previous HF-G60 also did this), and many online forums, have users bringing up this problem.

As for the Focus. I can upload dozens of other examples. It happens every shoot. I can be sitting in front of the camera, at a desk, and it will hunt. It hunts on all variety of subject. Slowly rolling from IN focus, to OUT of Focus. However, Unlike the blue tint issue, I can not find online conversations, that mention having this problem, with this model. Perhaps something is wrong with my focus, physically? The camera is in mint condition, having been on a tripod, in a clean room, since the day it was opened.