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Occasional Contributor
Posts: 5
Registered: ‎12-06-2018

My galaxy s8 won't work with the canon app for vixia hf r62

I'm super sad and confused as my very popular phone, verizon samsung s8, is coming up as incompatible in the canon vixia camcorder wi fi app. What is the work around?
Product Expert
Posts: 965
Registered: ‎10-16-2012

Re: My galaxy s8 won't work with the canon app for vixia hf r62

Hi Kristanrene,

 

Thanks for posting.

 

Which version of Android do you have on your phone?

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Occasional Contributor
Posts: 5
Registered: ‎12-06-2018

Re: My galaxy s8 won't work with the canon app for vixia hf r62

Galaxy s8
Occasional Contributor
Posts: 5
Registered: ‎12-06-2018

Re: My galaxy s8 won't work with the canon app for vixia hf r62

Sorry it says android 8.0.0 and kernel
Product Expert
Product Expert
Posts: 777
Registered: ‎10-17-2012

Re: My galaxy s8 won't work with the canon app for vixia hf r62

Kristanrene, 

The VIXIA HF R62 is not listed as a compatible model.  This is the reason you are having difficulty, as only the VIXIA HF R82 and VIXIA HF R80 are listed as being compatible. 

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Occasional Contributor
Posts: 5
Registered: ‎12-06-2018

Re: My galaxy s8 won't work with the canon app for vixia hf r62

Is there a different app i need
New Contributor
Posts: 4
Registered: ‎01-19-2019

Re: My galaxy s8 won't work with the canon app for vixia hf r62

The response about the HF R80 being compatible is a crock.  I have that model, a 'supported' version of Android, and it does not work.  I'm a techy, I know how to read manuals, and when I tried to get help from Canon, all they did was cut/paste the manual instructions that DO NOT WORK and send them to me.  Useless product, useless support.

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New Contributor
Posts: 4
Registered: ‎01-19-2019

Re: My galaxy s8 won't work with the canon app for vixia hf r62

As far as I can tell, there is NO alternative to the Camera Connect, so I now have a camcorder, a NEW camcorder, without ANY remote capabilities.   

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