User Activity

I'm trying to help someone over the phone setup their Canon printer.  They said a Print Alignment screen popped up and so they can't install their drivers.    Surely Canon doesn't make you do a print alignment during setup?  I find that hard to belie...
I have a Canon T5.Today I tried to copy images over to my pc.  I may have changed to Windows 10 since the last time I did photos. Anyway, when I try to copy the pictures..it says "Waiting....Canon EOS Rebel T5 is busy" Any advice appreciated! Cheryl