I'm about two seconds from doing the same. It's obvious the problem is with the driver software, but of course, as usual, the company wants to **bleep** around pretending it's user error.
NO. This is not the problem. The DRIVERS REFUSE TO INSTALL. My computer, also Windows 10, can see the printer. But the DRIVERS WON'T INSTALL. This is not a problem with the users or the computer. Your driver software is screwed up.
The problem isn't the set up. The problem is the installation disk takes a dump and stops working. I downloaded the online drivers and they do the same thing - just stall. The printer has power and is connected via a USB cord. My computer cannot see ...
