Hi,
Please download and run the Windows Registry Tool (file called DR_RegistryFix.exe). This program will check if there are any issues with accessing the Scanner Driver installed on your computer.
The tool can be downloaded from the same website:
h...
Hi,
For this type of issue, please call our Imaging Solutions Group at 1-800-423-2366, 8:00 a.m. to 8:00 p.m. EST, Monday - Friday (excluding holidays).
I understand that email may be your preferred method of communication; however, these steps need...
Hi,
Please leave the scanner disconnected from your computer for 15 minuets. While the scanner is disconnected, please restart your computer. After the restart, reconnect the scanner and power it back on to see if CaptureOnTouch lite will launch. If ...
Hi,For this type of issue, please call our support Group at 1-800-423-2366, 8:00 a.m. to 6:00 p.m. EST, Monday - Friday (excluding holidays).
Call our Imaging Solutions Group Wait until you are asked to select a product. When you get tha...
Hi,
You can try disabling the setting from within CaptureOnTouch. For the most update to date driver and software, please click HERE.
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