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Posts: 1
Registered: ‎09-08-2020
Accepted Solution

Problems with scanning over a Wi-Fi network. Canon i-sensys MF421dw printer

The printer was reset to factory settings, connected to a Wi-Fi network and updated the firmware - it worked. We also managed to set up printing via Wi-fi, but the printer refuses to scan via Wi-Fi, I installed the MF Scan Utility program from the official canon website, but when you open it, it gives an error - “The scanner driver that supports this software is not installed. Install it and try again. Code: 9.230.0 "
What to do? Help me please.

ошибка сканера.JPG

драйвера для принеров.JPG

Мой принтер подключенный по Wi-fi.JPG

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Posts: 693
Registered: ‎06-05-2013

Re: Problems with scanning over a Wi-Fi network. Canon i-sensys MF421dw printer

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA

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