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New Contributor
Posts: 1
Registered: ‎10-02-2018

Canon imageCLASS MF632Cdw connected to network but not recognized

I am having a new and somewhat strange problem with my printer. It is connected to my network -- it has an IPv4 address (192.168.1.5 when connected via WLAN, 192.168.1.20 when connected by Ethernet). The printer's display shows that it is connected to my network. However, it does not appear on my network. For example, neither my laptop nor my iPhone can "see" the printer, and when I log into my router it does not appear as an attached device. Printing does not work...unless I connect it to my laptop with a USB cord.

 

However, and this is where it gets strange, I am able to use Google Cloud Print with it. So the printer appears to be connected to the internet, even though it seems to be invisible to my local network.

 

I attempted a factory reset, but that did not solve the problem. Any suggestions would be greatly appreciated!

New Contributor
Posts: 1
Registered: ‎12-23-2018

Re: Canon imageCLASS MF632Cdw connected to network but not recognized

We’re u able to find a fix for the issue you were having on your canon. I’m have the same problem.

Product Expert
Posts: 648
Registered: ‎09-30-2013

Re: Canon imageCLASS MF632Cdw connected to network but not recognized

Hi theohster.

 

I will be glad to assist you. However, I need to ask a few questions to best assist you.

 

1. Are you using a dual band router?

 

2. Which version of Windows or macOS is installed on your laptop?

 

3. Are you using the Canon Print Business app on your iPhone, or Apple AirPrint?

 

I look forward to your reply.

 

If you need immediate assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Product Expert
Posts: 648
Registered: ‎09-30-2013

Re: Canon imageCLASS MF632Cdw connected to network but not recognized

Hi Wowmike69.

 

I will be glad to assist you. However, I need to ask a few questions to best assist you.

 

1. Are you using a dual band router?

 

2. Which version of Windows or macOS is installed on your computer?

 

3. What is the IPv4 IP Address of the printer?

  

I look forward to your reply.

 

If you need immediate assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
Posts: 2
Registered: ‎01-05-2019

Re: Canon imageCLASS MF632Cdw connected to network but not recognized

I also have this issue. Did you ever get it resolved and if so, how?

New Contributor
Posts: 2
Registered: ‎01-06-2019

Re: Canon imageCLASS MF632Cdw connected to network but not recognized

Simiiar issue: can't see the printer!

 

Background Information:

 

Mac OS 10.14.2 mojave.  Yes I have the lastest Driver installed

Same printer MF642Cdw  only on WIFI,  no hardwire connection

All the other household MAC's can see the printer and print!

Yes I've re-started the printer several times

 

The Router is dual 2.4 and 5 ghz

the router see's the printer and assigned a IP address.  Same as the IP address on the printer.

I can logon to the printer from a brower.  All looks good.

 

My computer (the one in question) is on the same WIFI network.

When I try to add the printer, with systems perference,  it does not show up.

 

Before I upgraded to 10.14.2 I was able to use the printer.  Now nothing.

All the other MAC are 10.14.1 OS

I've also added another Canon Printer MP560 series without any issues.

 

Your Thoughts!!!

New Contributor
Posts: 2
Registered: ‎01-06-2019

Re: Canon imageCLASS MF632Cdw connected to network but not recognized

Solved the problem!!

 

MAC will not "see" the printers if the firewall is turned on.

 

 

Go to SYSTEM PERFERENCE, Security and Privacy, Firewall, OFF

 

RE-start the computer, Go to System perfernence, printer&scanners, click the lower left "+", wait a few minutes and your network WIFI printers will come up, complete the installation of the drivers etc and your done!

 

Good Luck

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