RC-IP1000 Stick Drift

[ambuehlance]

Hey all,

I’m on a show setting up the RC-IP1000 PTC controller with two CR-N500s and the are constantly panning to the left. If I pan the joystick to the right it goes but the second I let go it pans to the left again. If I switch from Camera 1 to control Camera 2, 1 will stop panning and 2 will start. Is there a way to re-calibrate the joystick on the controller? I cannot figure this out.

Thanks

#RC-IP1000

[ambuehlance]

Fixed it by power cycling the controller, but if someone can answer the joystick calibration question that would be great!

[SignifDigits]

Based upon your description it sounds like a controller issue or a controller/camera communications issue, not an issue with either camera. 

Have you watched the Canon instructional video at https://www.youtube.com/watch?v=klGKQbzkRNg ?

 An AI search turned up the following potential issues:  

• The control transmission contains corrupted data.
• The control wire is too long, has lost integrity, exhibits Crosstalk.
• Data lines to the cameras have ground faults on them.

Two of those three involve cabling issues.  You would need to share a few more details regarding your cabling configuration, including lengths, to assist in diagnosis.  I am not familiar with the unit and see it runs on 12v and Power over Ethernet.  If you could provide that information it might help, as well.  I know some devices are underpowered when run over just Power over Ethernet (PoE)

[shadowsports]

Greetings,

in addition I think you should reach out to Canon support.  This number is specific for PTZ cameras, including CN-500's

1-800-423-5367 Monday through Friday 9:00 to 6:00 EST

I suspect they will have more information about calibrating the controller when used with these cameras.