08-21-2022 11:34 AM - last edited on 08-26-2022 08:34 AM by Danny
Neither Zoom nor Microsoft Teams list my DM-E1 microphone on my EOS RP as an option to choose on their drop-down menus for a microphone. I have delegated and re-installed all programs involved (EOS webcam utility, Zoom, and Teams). Any help will be appreciated; thanks! BTW: the camera is listed fine on their drop-down menus for the video source.
Solved! Go to Solution.
08-21-2022 10:38 PM
EOS webcam utility states that it does not support microphone.
Q: Can I use the camera’s microphone?
A: No, EOS Webcam Utility software doesn't transmit audio through USB connection.Please use your computer’s built-in microphone or an external microphone separately connected to your computer.
Canon USA EOS Webcam Utility – Windows Official Su... - Canon Community
08-21-2022 01:20 PM
Are you saying that Zoom can see the video image from the camera but isn’t picking up the sound?
08-21-2022 03:05 PM
Yes, that is it. Under camera drop-down choices, my camera is listed under video, but the microphone is not listed as a choice for audio input at all.
08-21-2022 03:52 PM
Yes, that is correct; the microphone is not even listed as a choice on the drop-down menu; neither the add-on mic nor the built-in mike.
08-21-2022 08:09 PM
Yes, both zoom and teams see my video but no sound because the camera’s external and internal mics are not listed as choices to use. When I chose my monitor’s mic the feed uses my EOS RP feed for video but my monitor for sound.
08-21-2022 08:41 PM
08-21-2022 03:14 PM
I wasn’t clear in my question. Is the DM-E1 mounted on your camera and replacing the built-in microphone for your camera?
If you use the camera and built-in mike does it work OK on Zoom?
08-21-2022 03:36 PM
Sorry, no, it does not work with the built-in mic either.
08-21-2022 09:54 PM
Sorry, yes, I am using The DM-E1 is mounted on the camera, replacing the built-in microphone. Zoom picks up the video but not the audio .
The same if I try using the built-in microphone, good video, no audio signal.
08-21-2022 08:01 PM
Did you try plugging the microphone into the mike input port on the computer?
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.