DM-E1 Microphone for Webcam Use

[CMPosey]

Neither Zoom nor Microsoft Teams list my DM-E1 microphone on my EOS RP as an option to choose on their drop-down menus for a microphone. I have delegated and re-installed all programs involved (EOS webcam utility, Zoom, and Teams). Any help will be appreciated; thanks! BTW: the camera is listed fine on their drop-down menus for the video source.

[jrhoffman75]

Are you saying that Zoom can see the video image from the camera but isn’t picking up the sound?

[CMPosey]

Yes, that is it. Under camera drop-down choices, my camera is listed under video, but the microphone is not listed as a choice for audio input at all. 

[CMPosey]

Yes, that is correct; the microphone is not even listed as a choice on the drop-down menu; neither the add-on mic nor the built-in mike. 

[CMPosey]

Yes, both zoom and teams see my video but no sound because the camera’s external and internal mics are not listed as choices to use. When I chose my monitor’s mic the feed uses my EOS RP feed for video but my monitor for sound. 

[CMPosey]

Yes. 

[jrhoffman75]

I wasn’t clear in my question. Is the DM-E1 mounted on your camera and replacing the built-in microphone for your camera?

If you use the camera and built-in mike does it work OK on Zoom?

[CMPosey]

Sorry,  no, it does not work with the built-in mic either. 

[CMPosey]

Sorry, yes, I am using The DM-E1 is mounted on the camera, replacing the built-in microphone. Zoom picks up the video but not the audio . 

The same if I try using the built-in microphone, good video, no audio signal. 

[jrhoffman75]

Did you try plugging the microphone into the mike input port on the computer?