07-29-2019 06:29 PM
We have a Canon 6D Mark I which we use for food photography. We often mount the camera on an arm facing straight down onto a table. We use EOS Utility 3 on a Mac (10.14).
Recently, somehow a setting has been activated where the main preview window is correctly aligned (eg portrait aspect ratio) but the quick preview is rotated from that window 90 degrees. It makes it very difficult to get an accurate assessment of the preview. We have tried turning on "Auto rotate' in the software settings, but nothing changes.
DOes anyone have any ideas?
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07-30-2019 05:36 PM
Welcome to the Canon Forums and thanks for your post!
In this situation I recommend making sure that the Auto rotate feature on the camera is set to ON(camera/computer), and that the Auto rotate button in the Remote Shooting Live View window is off (gray not blue).
The last thing to check is that the Rotate Image option, in the Remote Shooting tab of the Preferences menu in EOS Utility, is checked. You will need to open the Preferences menu of EOS Utility first by clicking the Preferences button, select the Remote Shooting tab, and then make sure the Rotate Image setting has a checkmark.
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07-31-2019 01:34 PM
Thank you for the reply. I double-checked my settings and they are as you recommend. I also cleared the camera settings just in case. This did not do the trick for me, unforunately.
I then found the tiny triangular button just to the top right of the shutter button in the software. This did rotate the preview image.
Can you explain a little more about this feature? Is it purely to rotate the preview image, or does it have a similar function to the other "rotate" features in the software?
08-01-2019 02:14 AM
This would be similar to the rotation function inside the camera where it will save the orientation within metadata so as long as the program you are viewing the image in can read that part of the metadata it should maintain that correction.