08-24-2015 05:42 PM
My utility software shows my pictures and then, after I start selecting photos to download, gives me the spinning wheel and eventually disconnects. I've downloaded the March 30th update from Canon. Is there something else I need to update? I've tried unplugging my other usb devices.
08-26-2015 06:11 PM
For assistance with this, please contact us. When you do, please let us know that you're using OS X Yosemite 10.10.5 and let us know which camera model you're using.
Please visit this link for contact options: http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer