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Occasional Contributor
Posts: 5
Registered: ‎06-22-2016
Accepted Solution

Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Hi!

Digital Photo Professional 4.4.30 for Windows 10 x64 (my Dell laptop) was working fine until yesterday afternoon. I made some editing works on some of my CR2 photos.

Then Ctrl+D to Convert and Save it to JPG. The processing file took forever and there was no output photo at all.

I tried to reinstall my graphic driver and then DDP4.4.30 for 3 times. Still no luck at all.

Do you know what happened and what would be a solution for it?

Thank you so much!

The link is the screenshot of the not-working step!

http://imgur.com/QPlaR0S

Honored Contributor
Posts: 6,574
Registered: ‎08-13-2015

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Did you first try to delete it before you re-installed it?  Is it failing with all files, or just certain ones?  When was the last time you ran a virus scan?  Or, rebooted the computer?

 

What happens if you try to start the processing from the menus, instead of typing CTRL-D?

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Occasional Contributor
Posts: 5
Registered: ‎06-22-2016

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Thank you so much for reply!

Yes, I did uninstall both EOS Utility and DDP 4.4.30 and reinstalled

When it opened again, I tried to use the menu instead of Ctrl+D

 

Both ways were not working!

I was leaving the Processing windows open, and wait for an hour, nothing happened. I had to use Task Manager to End Task so the Processing windows was able to close!

Esteemed Contributor
Posts: 4,924
Registered: ‎11-13-2012

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Try downloading and running this Microsoft uninstall fixit tool. It's worked for me when I have programs acting strangely.

 

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC
Occasional Contributor
Posts: 5
Registered: ‎06-22-2016

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Thanks, jrhoffman75!
I will give it a try, then I will post back!
I hope it works!
Occasional Contributor
Posts: 5
Registered: ‎06-22-2016

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

The problem still remains!

I really do not know how to make it work again!

Esteemed Contributor
Posts: 4,924
Registered: ‎11-13-2012

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Give Canon a call at 1-800-OK-CANON. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC
Occasional Contributor
Posts: 5
Registered: ‎06-22-2016

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Hi jrhoffman75,
I tried to completely uninstall it by deleting all everything (folders, registry, temporary files, etc.) now it worked again!

Thank you so much for not leaving me alone!
Occasional Contributor
Posts: 5
Registered: ‎02-21-2018

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Hi jrhoffman75,

 

Greetings from Singapore. I have the same issue with my DPP. I followed the link you attached. But however...which files should I reinstall or uninstall? I don't see Canon files among the listed. 

I actually uninstall one file - Microsoft Visual C++.... by mistake and it rendered my Photoshop unuseable. The Adobe staff actually repaired the file and my PS is ok again, Is it similarly situation with what happened to my DPP?

 

Sorry, this is the 1st it happened with the DPP in my PC. Appreciate your assistance. 

 

Warmest regards

Jensen 

Esteemed Contributor
Posts: 4,924
Registered: ‎11-13-2012

Re: Digital Photo Professional 4.4.30 for Windows 10 x64 Processing file not working

Try deleting DPP using Control Panel Programs and then install latest version downloaded from Canon support site. Latest version is 4.7.2.1. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC
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