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New Contributor
Posts: 2
Registered: ‎09-27-2019
Accepted Solution

Canon Camera Connect: How to delete thousands of empty EOS R folders on iphone XR

A few months ago I thought I'd try to transfer my photos from EOS R via Canon Camera Connect. I guess something went wrong because it only copied 1 photo out of 100+ . It was stuck on 1 of XXX so I stoped it. The result was over three thousand empty Canon EOS R photo folders. Yes I can delete them 1 at a time, but that would take years. Since Camera Connect put them there is there anything Canon can do to delete them? I've tried a dozen suggestions but non work. Can you create a new app to check if empty canon folders exist and if so then delete all them. 

Product Expert
Posts: 69
Registered: ‎07-03-2019

Re: Canon Camera Connect: How to delete thousands of empty EOS R folders on iphone XR

Hey there,

The most successful solution I have heard to something like this is making sure your iCloud account is set up to mirror the files on your phone and then batch delete them from a computer via iCloud. Since iPhones don't have a mass selector function for deleting file folders there is not really an easy way to do this directly from the phone aside from what you already mentioned which may take forever, but the iCloud method seems to have worked for a lot of people.

New Contributor
Posts: 2
Registered: ‎09-27-2019

Re: Canon Camera Connect: How to delete thousands of empty EOS R folders on iphone XR

Thanks for the quick response. It worked. What I did was:

Copied all my pictures, except a hand full, from iphone to backups.

Turned on iCloud on my iphone and then on my mac.

After 10 minutes or so all the images were up on iCloud. I only had a few images on phone so it would not take very long.

Logged into icloud and selected My Albums on the left side of screen.

On the right side showed all 2200 EOS R albums.

I selected first one and scrolled down to last one.

I selected trash can at top right and it took about a minute and they were gone.

About two minutes later they were all gone from my iphone.

Thanks again.

 

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