09-12-2024 07:02 PM - edited 09-12-2024 07:03 PM
Hello! Wondering if there is any workarounds to getting my CanoScan 9000F Mark II to connect to my MacBook Pro (running on Sonoma 14.6.1)? It doesn't look like there are updated drivers for the operating system yet, but should I expect Canon to make that available soon or find another way to use it?
I've had my scanner since 2018 and worked perfectly fine when I last used it on macOS X Ventura (didn't think about how updating to Sonoma would affect this!). I don't want to have to buy a newer scanner just because the drivers aren't up-to-date, and hoping to keep using my existing one. Thank you.
09-17-2024 02:10 PM
Hi tlouise10,
The CanoScan 9000F Mark II is not supported with Sonoma.
There is a third-party driver interface called VueScan from Hamrick Software that may provide functionality for this scanner to work with macOS v14. Please keep in mind that VueScan is a third-party software, which Canon does not guarantee in any way. Additionally, Canon will not be able to offer support for the scanner while being used with the VueScan software.
For more information regarding this , please use this link:
https://www.hamrick.com/vuescan/canon_9000f_mark_ii.html#technical-information
You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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