05-12-2025 11:35 AM
I have had a ConoScan 9000 for years. Only used once to scan all our family photos on the death of my parents after which I packed it away in its box.
Recently needed to scan some documents but ound that the scanner is no longer working.
While Scanning, I get a message that the scanner is working then scanning and finally an error messgae that my laptop could not communicate with the scanner.
Screen shot of error message below:
05-12-2025 05:00 PM
Try another USB cable. Try a different USB port on the computer.
05-14-2025 07:10 AM
Tried 4 different USB cable and all the ports. Tried also on a different laptop with same results.
05-14-2025 08:18 AM
@phil01 wrote:
I have had a ConoScan 9000 for years. Only used once to scan all our family photos on the death of my parents after which I packed it away in its box.
Recently needed to scan some documents but ound that the scanner is no longer working.
While Scanning, I get a message that the scanner is working then scanning and finally an error messgae that my laptop could not communicate with the scanner.
Screen shot of error message below:
Have any of the computers had an operating system update since the scanner last worked?
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
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