imageFORMULA ScanFront 300P "You must reinstall OS image file" Error Message

[douglasfunk]

I have a Scanfront 300 and I'm getting a message.  Trying to find out what needs to be replaced or how to reinstall the OS image file.  I also have one other of these scanners and it works great.  I'd like to see if I can get this one to work.

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[ArthurJ]

Hi,

We will have to recommend that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366, Monday - Friday, 9:00 AM - 8:00 PM EST (excluding holidays).

[douglasfunk]

I did call them they sent an article on how to install ScanFront Administration Tool and that doesn't help.  I thought someone on here ran into this before.  They also told me it could be a bad "hard drive" so I opened this scanner up an no hard drive.  must be an EPROM

[brujo]

I have a similar issue, I have a ScanFront 300p and need to factory reset it. It appears that I need a firmware update, however, there is no were to be found.

Is there a solution for this issue?

Thank You 

Mario