04-11-2021
05:37 PM
- last edited on
12-02-2022
12:11 PM
by
Danny
We have the above document scanner, which does a great job WHEN IT WORKS. My problem is that every time we try to scan, we must start over with re-installing the software. This is on a Windows operating system. It has never been a quick, "I need to scan a few documents" proposition, and a call to customer service was not helpful.
I have tried using my MacBook Pro, OS Big Sur 11.2.1, but I cannot get it to work with that one either. I downloaded the driver for OS BigSur 11.0, but when I open it and try to direct the output, it gives me an "cannot open driver" error.
I don't know what to try next, but I need a scanner. Has anyone else had this sort of problem with the R40?
Is there a known issue with incompatibility with either the BigSur operating system, or with the MacBook Pro? My laptop is less than a year old, and uses a USB-C port, instead of a regular USB, so I am using a USB-to-USB-C adaptor.
Any suggestions would be appreciated.
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
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