08-23-2022 03:10 PM - last edited on 08-25-2022 11:07 AM by Danny
My computer runs Windows 11 and when I connect the scanner it opens the File Explorer windows from where I can run ontouchl.exe. The application starts running but then a window blips and nothing happens. The UI does not open. Any idea how to fix this? It was working until a week ago.
08-23-2022 03:26 PM
Hello!
So that the Community can help you better, we will need to know more information.
What is the exact model scanner you're using?
That, and any other details you'd like to give will help the Community better understand your issue!
08-23-2022 05:52 PM
imageFormula R10.
08-25-2022 01:11 PM
It is recommended that you download and run the Restoration Tool for Windows Registry. This tool will search for and correct any issues that may be causing this issue. The tool can be downloaded from the following website:
Once the tool is downloaded, please do the following:
The utility will investigate and determine if there are any inconsistencies. If an inconsistency occurs, the utility will try to fix the issue.. If the tool corrects any issues, please try scanning again.
If the issue persists, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.
08-25-2022 01:16 PM
I have done that. The tool says there is no issue. I have also tried in other Lenovo laptops and it is not working.
02-05-2023 10:25 PM
I have done that as well. Tool says no issue but the scan app in Windows 11 doesn't recognize my new ImageFormula R10 scanner
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.