Internal Error on Image Formula R30 upon Install

[hpwall]

Hi! We have tried install on two Macs to begin using our scanner (Image Formula R30) and every time we get "Internal error" messages. Please help!

Thank you, 

Hollin 

[Danny]

Thanks for joining the conversation, hpwall!

So that the Community can help you better, we need to know exactly which version(s) of macOS are running on your Macs. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[hpwall]

Thanks for the quick response. I'm running macOS Sonoma 14.5.

[hpwall]

I will need help returning the item. It is unused and brand new, but we no longer have the box. Please advise. Thank you!