We recently purchased several P-215 scanners and are having trouble installing them on newer small form PC's. They work beautifully on the larger traditional PC's using only the USB cord. We believe the smaller PC's arent able to deliver the power necessary to the scanner. The Canon documentation states that you need the AD adapter for high speed TWAIN scanning however I am unable to find anywhere to purchase the listed part. We have purchased multiple after market AC adapter replacements, tried USP power blocks with no luck. Since plug and play is not working we download the most updated drivers directly from the canon site and are still not able to see the devices recognized in the device list. I am reaching out to see if anyone knows of a trick to get these to be recognized on a Windows 10 PC or has an idea where we can purchase a supported AC Adapter.
If the smaller PC's are laptops and running off the battery, I recommend connecting them to an outlet when trying to scan.
If you are still looking for an AC adapter, parts and accessory requests are handled exclusively by our Enterprise & Desktop Solutions Divisions telephone support group. Please call 1-800-423-2366, Monday - Friday, 9:00 AM - 8:00 PM EST. A representative will be able to further assist you.
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