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Imageformula DR-C230 Scanner Not Ready

amf1862
Apprentice

Formula dr-c230 and getting the following message scanner not ready (power may have been cycled) try operation again. (-4400)

4 REPLIES 4

Stephen
Moderator
Moderator

Hello!

So that the Community can help you better, we will need to know more information.

Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your device (USB or WiFi)?
Any other details you'd like to give will help the Community better understand your issue.
If you're in the United States and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE to find support options in your country.
Thanks and have a great day!

amf1862
Apprentice

Windows 11

Hi,

It is recommended that you download and run the Restoration Tool for Windows Registry. This tool will search for and correct any issues that may be causing this issue. The tool can be downloaded from the following website:

https://www.usa.canon.com/internet/portal/us/home/support/details/scanners/document-scanner/imagefor...

Once the tool is downloaded, please do the following:

  1. Double-click on the RepairReg.exe file to run the utility. The following dialog box will appear:
  2. Click the START button.

The utility will investigate and determine if there are any inconsistencies. If an inconsistency occurs, the utility will try to fix the issue.. If the tool corrects any issues, please try scanning again.

You can also click HERE and HERE for additional steps to try and resolve the error. 

If the issue persists, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

I tried their solution regarding windows registry cleanup, and it worked a couple times.  I received this error every time I have updated windows 11.  the first few times, their registry cleanup showed no errors, but fixed issue when I ran it.  Now, it no longer helps.  Canon suggested it is an Adobe problem, so i also tried to scan using our document management system (different software) with the same error message popping up, so it is not the Adobe software.

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