DR-C225 II Image Duplication on Single Page

[Mr_Inbetween]

We are using these scanners at a hospital. Every time they scan within the EMR, the image is being triplicated onto a single page. For example, they will scan an insurance card. That image will show up 3 times on a single page (1 image in blue, 1 image in red, 1 image in green). We are not sure why it's doing this.  We have the most recent scanner driver. 

It is not doing this when scanning to Windows Fax & Scan, but we realized this app doesn't use the Canon driver; only the WIA driver. We did a test scan with a Fujitsu and it is not having this issue.

Please advise as to why this is happening and how can it be resolved.

[shadowsports]

Greetings,

For this issue, I recommend that you contact Canon Support.  1-800-652-2666

I haven't used CaptureOnTouch for a while and don't recall any way to have it duplicate single images onto the same page in different colors.  I'm sure its likely going to be a setting which has been overlooked.  Start by checking the output workflow for the scan job.  Someone might have changed something.  

[Mr_Inbetween]

We don't have CaptureOnTouch installed; just the main TWAIN driver.