Canon Lide 400 - Specified "Save to Folder" does not work

[Rappo-Digger]

Hello Folks, any suggestions on the following: Recently purchased a Canon Lide 400 Scanner. I wanted this model as it is capable of scanning and saving multilpe pages into a single PDF output.  Driver installed correctly, scans work OK.

Using this scanner on a Windows 11 Pro. desktop, fully updated latest version 22H2, Builld 22621.2715.

I wanted to change the Application settings, I activated the "Send to Folder" radio button and added a folder "MyScans" which is on C:\myscans. the scanner software accepts and saves the text of the new folder. But when the scan is complete it does not recognise the requested folder but deposits the saved file in the default of "documents". I have tried the new the folder in several diffirent locations to no avail.

I would like to solve the please if anyone can help. Thanks Garry

[jrhoffman75]

Which application are you using to scan?

[Rappo-Digger]

Sorry: Canon IJ Scan Utility - Document PDF. Using PC Icon on Desktop

[jrhoffman75]

Did you configure in this section?

[Rappo-Digger]

John, Yes, I have configured this section and checked it many times, it appears to hold my input but does not override the default.

[jrhoffman75]

And you are selecting the Document scan and not Auto?

I will try on my computer. 

[Rappo-Digger]

John, document scan

[jrhoffman75]

For some reason my response didn’t post. I just tried it, created a my scan folder on C: and scanned. Document was filed in my scan. 

 Not sure why yours won't. 

[Rappo-Digger]

Thanks John I may have to contact support. 

[Rappo-Digger]

John, Canon are going to replace my Unit as it is deemed to be faulty. Thanks for your help and input.